What are Emergency Alerts?
Lakeland Community College Emergency Alerts powered by SchoolMessenger is used to provide timely communication to employees, credit students, non-credit students, and college affiliates in emergency situations.
How do I get text alerts?
Make sure you provide your cell phone information to Lakeland.
- Employees must update records via Human Resources.
- Credit Students must update record via Student Service Center.
- Non-Credit Students must update record via Continuing Education Office.
- Teaching Learning Center (TLC) update at the TLC desk
- College Affiliates must update record via Police or the online Opt-In form.
What type of notifications are sent?
How will I receive the notifications?
Notifications can be delivered to:
- Primary/Home phone as voice recordings
- Cell phone as voice and text messages
- Email Account (Your Lakeland account is entered by default if you are a credit student or employee)
Credit Students/Employees: You can modify your preferences on which
notifications you would like to receive or which
methods of delivery to use, please log into your Emergency Alerts Contact Manager account [
More Info].
When will notifications be sent?
| Emergency
Notices | College
Closures | General
Updates |
| Email | 24/7 | 24/7 | 24/7 |
| Text | 24/7 | 5AM-10PM | 5AM-10PM |
| Voice | 24/7 | 5AM-10PM | 5AM-10PM |
Students/Employees: You can modify your preferences on which
notifications you would like to receive or which
methods of delivery to use, please log into your Emergency Alerts Contact Manager account [
More Info].
How many messages will I receive per month?
On average, we anticipate sending no more than 1-3 messages a month based on default preferences.
This system is ONLY used by the Lakeland Police department to deliver Emergency Notifications, College Closures, and General Police Updates.
I AM a current credit student or employee, how do I update my name, primary phone, cell number or college email address?
REVIEW MY INFORMATION:
Log in to myLakeland and click 'Personal Information' in the 'myServices' link on the Quicklaunch Navigation 'HOME' Tab. (Note: you can also access your Personal Information from the 'Student' or 'Employee' tab.)
Click 'View Address(es) and Phone(s) to display current phone information.
Click 'View / Update E-mail Address(es)' to display current email address information.
UPDATE MY INFORMATION:
You must change this information directly with Lakeland Community College.
Credit Students:
For
Personal Information updates, you must complete the
Change of Student's Personal Information form, submit appropriate documentation and return it to the Student Service Center or upload it using the
secure upload.
Employees:
Please complete the
Personal Data Sheet to update your information, print out and return to HR.
Note: You do not need to complete all information requested on the sheet (such as SSN or DOB) but we do encourage you to take this opportunity to provide us with current personal E-mail Address, Marital Status, and Emergency Contacts.
I AM NOT a current credit student or employee, can I still receive notifications?
YES!
Non-Credit Students
You are automatically enrolled to receive notifications during the dates you are scheduled to be on campus.
College Affiliate
YES! Please click on the follow following link to opt in to the SchoolMessenger notification system.
Emergency Alerts Guest Opt-in
I AM NOT a current credit student or employee, can I still modify my account preferences?
No, this option is only available to Lakeland employees and active credit students. You're account will be configured with the default settings.
Non-Credit Students
Your account will expire when you have completed your scheduled time on campus.
College Affiliate
Your account will expire on the date you specified when opting in.
I never modified my preferences, what are the default settings?
Your primary/home phone number and cell phone number provided to Lakeland when you first applied or were hired, as well as the email address that Lakeland has provided to you as a member of the college, will automatically be added to the notification system as methods for delivery.
Emergency Notifications will be delivered to all available communications methods (phone, cell, email).
General Police and College Closing Notifications, will be delivered to email and to text, if you provided a cell phone number.
How do I "opt-out" of different types of messages?
The ability to modify preferences via contact manager is only available to employees and credit students.
To change contact preferences, log into your
Emergency Alerts Contact Manager account. Your 'Login' is your Lakeland email address. For more information on how to manage your account
Click Here.
To opt out of text, you can reply STOP to any message received or text STOP to 67587.
To unsubscribe to personal emails received, click the unsubscribe link at the bottom of the email.
NOTE: You can NOT opt out of Emergency Notifications or your college email as a delivery method.
I accidentally opted out of text messages, how do I opt back in.
You can text SUBSCRIBE or OPTIN to 67587.
Is this service free?
Lakeland Emergency Alerts powered by SchoolMessenger does not charge any message fees to recipients, however your personal wireless carrier may charge you delivery fees based on your contract. Please review your contract before you agree to opt-in to receive text messages.
If I receive an EMERGENCY ALERT, who do I call for more information?
Each situation is different. An informational phone number or callback number might be included with the message. An updated notification will be sent as soon as further details or instructions are available. If you are on campus and you need emergency help, please contact the Lakeland Police Department at 440-525-7241 or 911. Please do not contact this number for technical or computer issues involving SchoolMessenger.
How do I change my password?
Once logged in to your Emergency Alerts Contact Manager account, click My Account and enter your old and new passwords.
Note: Contact Manager accounts are only available to employees and credit students.
What if I forgot my password?
On the Contact Manager login screen, click the "Forgot your password" link under "Sign In". Information will be emailed to your Lakeland account.
Can I add my parent(s), relative(s), or someone who picks me up to this service?
Absolutely! Once logged into your Emergency Alerts Contact Manager account, you can add additional phone numbers, SMS text numbers and email addresses.
Who do I contact for help?
If you have questions or concerns, please contact the help desk at 440-525-7570 or send them an email to
lcchelpdesk@lakelandcc.edu.
