What are Emergency Alerts?
How do I get text alerts?
I received an opt-in text, what do I do?
What if I did not receive or deleted my activation code?
I received an e-mail asking me to set up my Emergency Alerts profile in Contact Manager, what do I do?
What type of notifications are sent?
How will I receive the notifications?
When will notifications be sent?
How many messages will I receive per month?
I AM a current credit student or employee, how do I update my name, primary phone, cell number or college email address?
I AM NOT a current credit student or employee, can I still receive notifications?
I AM NOT a current credit student or employee, can I still modify my account preferences?
I never modified my preferences, what are the default settings?
How do I "opt-out" of different types of messages?
I accidentally opted out of text messages, how do I opt back in.
Is this service free?
If I receive an EMERGENCY ALERT, who do I call for more information?
How do I change my password?
What if I forgot my password?
Can I add my parent(s), relative(s), or someone who picks me up to this service?
Who do I contact for help?
Introducing Emergency Alerts powered by SchoolMessenger|
Lakeland Community College now offers an emergency messaging alert system as part of our part of its comprehensive emergency preparedness plan to quickly notify students, faculty and staff of campus emergencies or closures. Emergency Alerts are available via voice, email, and SMS text message. The Lakeland Police Department is responsible for authorizing use of the emergency notification system.
In the event of a campus emergency, it is vital that Lakeland Community College is able to contact you as quickly as possible with critical information regarding campus emergencies or closures and we will send you notifications through this system. As a current credit student or college employee, your primary phone number, cell phone number (if provided) and college e-mail address have been pre-loaded into the notification system. We strongly encourage you to review your information and update it if needed, so please take the time to ensure that your primary and cell phone numbers are current [MORE INFO].
Additionally, you can manage your notification preferences and add additional phone number(s), e-mail address(es) and / or SMS text number(s) to the Emergency Alerts system via Contact Manager. You will be provided with information on how to activate and maintain your account via email at the start of every semester. IF YOU DO NOTHING to activate or maintain your account, you will still receive Emergency Alerts.[MORE INFO]
When a cell number is part of your default contact information, you MUST respond to the one time opt-in text message to receive emergency text alerts.
If you do not respond when you first receive the message, you can text SUBSCRIBE or OPTIN to 67587.
For additional information and frequently asked questions [CLICK HERE]
|Activate New Account|
Employees and Credit Students at Lakeland have been automatically enrolled in our Emergency Alerts using the phone number(s) you provided to Lakeland and your Lakeland email address.|
You should have received an email with an activation code at the beginning of the semester. Make sure you have this email on hand as you follow the steps below to create your account.
Create your Login
CONGRATULATIONS! YOU DID IT!
- Click the 'Sign up now' link.
- Enter your Lakeland Email, choose your password and complete the form.
- Click 'Sign Up' button.
Confirm and Activate your New Account
- An e-mail will be sent to your Lakeland account from Reliance/SchoolMessenger with a unique confirmation link.
- Click the first link in the email (or copy it into your browser) and the activation page will be pre-filled with your confirmation code (no typing).
- Enter the password you chose above (step 2) and click 'Submit'.
- Click the 'Click here to begin' button
- Enter your Lakeland ID (LID) and your Activation Code and click 'ADD'
Your activation code is provided via your Lakeland e-mail every semester if you have never activated your account.
Manage your New Account
- Click 'Contacts' tab to begin Managing your account.
IF YOU DO NOTHING to activate or maintain your account in Contact Manager, you will still receive Emergency Alerts via voicemail (phone number you provided to Lakeland) and email (your Lakeland email account).
Once you have activated your account (see 'Activate New Account') you can edit your contact preferences:
The list is grouped by Method of communication (Phone, Email, SMS Text) and the three columns on the right provide the Notification Alert Types available.
- Click the 'My Account' button at the top right of the screen.
- Click the 'Contacts' tab to view the contacts associated with your account.
- Click the 'Edit' in the 'Actions' column to view/modify your preferences.
You can check/uncheck the type of notifications as meets your preferences. In addition you can add additional contact points for each method of communication if you desire.
NOTE: You can NOT opt out of Emergency Notifications. You also cannot change or remove your primary phone, Cell/SMS phone or college email address from Contact Manager. If they are incorrect you can update them through Admissions or Human Resources [MORE INFO].
|Types of Notifications|
The Lakeland Emergency Alerts powered by SchoolMessenger is independent from any other college system. The Lakeland Police Department will be responsible for authorizing use of the emergency notification system. The following are not mandatory notification situations and are not limited to the examples listed below. |
- Extreme severe weather emergency
Example: Tornado in area, Sheriff issued snow emergency, etc - this will not include general weather watches.
- Dangerous gas leaks, chemical spills or biological hazards on or around campus
- Confirmed, uncontrolled fire on campus or in a campus building
- Violent episode
Example: bomb threat, terrorist incident, active shooter, etc.
General Police Notification
- Any complete school closure
Includes main campus, Lakeland East campus in Madison or the Holden University Center
- Local, severe weather around the Lakeland Campus
Example: Snow warnings, tornado warning, etc
- Major traffic alert in or around campus
- Local road or parking lot closures
- High increase of a specific or major crime